Returns & Exchanges
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Every Wixia piece is handmade to order in small batches, often from one-of-a-kind or hard-to-source materials. Because of that, I'm only able to accept returns for items that arrive damaged or defective. For everything else, I'm always happy to work out an exchange instead.
Exchanges
If something isn't quite right (wrong size, wrong color, or it just isn't what you pictured), reach out within 14 days of delivery and I'll gladly help you exchange it for a different piece, size, or variant, subject to availability. To qualify, the item should be unworn, unaltered, and in its original packaging.
One-of-a-Kind Pieces
Pieces marked One-of-a-Kind exist in a single quantity, so I'm unable to offer a like-for-like exchange on those, only store credit toward a future piece.
Returns for Damaged or Defective Items
If your piece arrives damaged or with a manufacturing defect, contact me within 7 days of delivery with a photo and I'll send a replacement or issue a full refund, whichever you'd prefer. This is the only situation where a return (rather than an exchange) is available.
How to Request a Return or Exchange
Email hello@wixia.com with your order number, and I'll walk you through the next steps. For a return due to damage or defect, I'll also cover return shipping; for an exchange, return shipping is covered by the customer and I cover the cost of shipping the replacement back to you.
This is a general placeholder policy — replace the bracketed date and adjust the exact terms (exchange window, who covers shipping, etc.) to match how you actually want to run this before publishing it for real.